Calibrated Concepts Privacy Policy

1. What I need

My Personal Data Protection Policy governs the use and storage of your data.

Calibrated Concepts is a Controller for Client personal data you (the data subject) provide. I collect the following types of personal data from you:

  • Name

  • Email address(es)

  • Telephone number(s)

  • Job title

  • Documents and messages submitted by you

  • VAT number

  • Data that is collected but not actively submitted by you via my website includes:

Information collected from cookies IP addresses.

Any information I collect automatically does not constitute personal data. Where IP addresses are processed, they are done so exclusive of other data submitted by you. Therefore, it is not possible for Calibrated Concepts to identify individuals based on IP address alone.

2. Why I need the above data

I need your personal data in order to provide you with the following services:

  • Reply to your requests for downloadable resources or information.

  • Process quotes or queries relating to Calibrated Concepts’ services.

  • Monitor and analyse visits to my website for internal reporting.

  • Fulfil my business contract with you.

3. What I do with the personal data I collect

Your personal data is processed by me, Ellie McConnell (McBride). Hosting and storage of your data takes place by using cloud storage infrastructure (more information below).

Your data will not be shared to third parties unless I have your express permission to do so, unless required by law, or it it is necessary to fulfil our contractual obligations with you. (i.e. I need to input your financial data in our online banking platform).

I may use the following third-party service providers to process and store your data, only where applicable, depending on your use of One Stop Language Solutions’ services:

  • Google Analytics (Google, Inc), which I use to help me track visits to and usage of my website. Read Google’s privacy policy here. More information on Google Analytics here.

  • MailChimp (The Rochet Science Group, LLC), which I use to manage my email marketing lists and send emails to my subscribers. Read their privacy policy here.

  • Freshbooks (2nd Site, Inc), which I use for my invoicing and accounting purposes. Read their privacy policy here.

  • G-Suite (Google, Inc), which I use for my email services and my virtual file storage. Read Google’s privacy policy here.

  • Squarespace, which I use to host and manage my website. Read their privacy policy here.

4. How long I keep personal data

Under UK law, I am required to keep your documents for no longer than it is necessary for the purposes of which it is processed. After this period, your personal data will be irreversibly destroyed. Any personal data held by me for marketing and service update notifications will be kept by me until such time that you notify me that you no longer wish to receive this information. For more information on my personal data retention schedule, please contact ellie@calibratedconcepts.com.

5. What are your rights?

Should you believe that any personal data I hold on you is incorrect or incomplete, you have the ability to request to see this information, rectify it or have it deleted. I will respond to such requests within 30 days. If I are not sure of your identity, I may require you to provide further information in order for me to confirm who you are.

In the event that you wish to complain about how I have handled your personal data, please contact Ellie McConnell (McBride) at ellie@calibratedconcepts.com or in writing at 77 Edinburgh Street, Belfast, BT9 7DT. I will then look into your complaint and work with you to resolve the matter.

In addition, where you have provided consent for the processing of your data, you have the right to withdraw that consent at any time, which will not affect the lawfulness of the processing before your consent is withdrawn.

To request a copy of the personal information which I hold about you, to withdraw consent or to exercise any of your rights under the GDPR or DPA please contact Ellie McConnell (McBride) at ellie@calibratedconcepts.com or in writing at 77 Edinburgh Street, Belfast, BT9 7DT.

If you still feel that your personal data has not been handled appropriately according to the law, you can contact the Information Commissioner’s Office and file a complaint with them.

7. Links to our websites

This website contains links to other websites that are not connected to Calibrated Concepts. Links to other sites will open in a new tab. Please be aware that Calibrated Concepts is not responsible for the privacy practises of such other sites.

8. Cookies

All cookies are managed through Squarespace. Please see their cookie policy here.