Would Your Business Thrive If You Were Out Of Office?
As a business owner, you've put countless hours of focus, dedication and hard work into ensuring that your dream succeeds. You have found the staff to help fulfil that dream and to make sure your user experience and customer service is excellent. What would happen if you were out of the office for a few days? Would your business continue to thrive if you went on holiday or had a family emergency?
Have you learned to effectively delegate tasks? Have you explored tools to automate some of your processes? Have you put workflow systems in place for your team? Would team members know where to find all the documents they might need? Do they know how to answer a tricky question from a client? Do you trust your employees to communicate consistently with the brand tone and to effectively convey company policies?
Small businesses and startups can often grow so quickly that there is little time to consider the importance of process and systems. In addition to that, every business owner has a fear of letting go of some of the control. This ends up costing business owners time, efficiency, and consistency and all of these factors equal loss of money. Taking the time to assess the workflow process of a business can drastically improve the daily functioning and the bottom line of the company.
should have the time
to take holidays.
- Calibrated Concepts
To get started, consider what you do on a daily basis that could be automated or delegated. This may be answering frequent repetitive emails, tediously tracking your business finances, or tracking team projects. All of these and more can be automated to make you and your team have more productive days. Also, take a moment to note what on your to-do list you can delegate to an employee and remember that taking a moment to teach someone else how to perform this repeatable task will free up a lot of important time.
Next up, think about having an employee instruction manual or video series for your employees, new and old, to refer to. This is important because it will save you from having to answer as many questions both while training new employees and from long-term employees completing new tasks. Additionally, ensure that you have created a central file organisation system. This will allow for all staff members to be able to access relevant documents without needing to spend precious moments searching. I suggest either using Dropbox or Google Drive.
Finally, conduct some scenario training sessions with any and all staff that speak to clients and customers. Help them to understand what your company’s standards are for handling difficult questions, clients that have particularly challenging needs and minor business emergencies. Go over the tone of communication the company wants to convey, whether that be formal or casual, and any specific language you would like staff to use to reinforce the company brand. While you are at it, also mention any language or verbiage you would like staff to avoid in order to best preserve the brand.
Running a business may seem to be an ever-changing, ever-growing and ever-more-challenging to-do list, but it doesn’t have to be. Learning to delegate, automate, and conduct relevant staff development will ensure that your business functions in a consistent, highly efficient manner no matter the circumstances.
Want to learn more about how to effectively set up automation and team trainings? I offer a free 15 minute consultation and would love to help you make a plan for your business.